Privacy and cookies policy

Preamble

The DTVA agency (DeserTravel/VoyAlgerie), wishes to inform you of the measures implemented to protect your personal data and privacy in accordance with current legislation and more particularly with the provisions of the amended law of January 6, 1978 known as "Informatique et libertés", the European Regulation 2016/679 as well as the recommendations issued by the CNIL (hereinafter "Current Legislation").

In accordance with current legislation, you have the right to access, oppose, rectify, delete and limit the processing of your personal data. You also have the right to define directives concerning the fate of your personal data after your death. These rights may be exercised by sending an e-mail to ......, enclosing a copy of your identity document (which will not be kept by the agency and may either be destroyed or returned to you). You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the regulations applicable to personal data.

When you provide us with your personal data, you authorize us to use, analyze and store it and, if necessary, to pass it on to our partners when required to process your requests. By providing us with personal data via our communication channels, you agree to this policy. Our policy may be modified to take account of changes in current legislation concerning personal data. We will keep you informed of any such changes.

Personal data transmitted to the agency

DATA RELATING TO YOUR PERSONAL INFORMATION

This is information concerning you as a natural or legal person, which you have voluntarily communicated to the agency via the various communication channels and which is essential for the design and realization of your trip (such as your surname, first name, e-mail address, telephone number, postal address, date of birth, etc.). ).

Please note that the information that must be provided to the agency is indicated by an asterisk on our website. Information that is not indicated by an asterisk is optional. When you contact us by telephone, we will tell you what information we need.

This information is essential for us to be able to process your request for travel services. Unfortunately, we will not be able to process your request without this information.

DATA RELATING TO THE PERSONAL INFORMATION OF THIRD PARTIES

If you have provided the contact details of one or more other persons as part of a request for a quotation or registration, in this case the data of the other persons provided will only be used by the agency to ensure the proper processing of the request for a quotation or registration. If the agency wishes to use the data of other persons for purposes other than those mentioned above, it will first request their consent.

MINORS

The various communication channels are not intended for use by minors without the authorization of their parents or legal guardians. Under no circumstances may a minor finalize, validate or pay for a trip without the consent of the holder of parental authority.

The agency makes reasonable efforts to verify that consent is given or authorized by the holder of parental authority over the minor, taking into account the technological means available.

SENSITIVE DATA

The agency may collect data of a particular category, such as health data (disability, allergy or special conditions), and indirectly data concerning the personal beliefs or convictions of the persons concerned, although this data is never collected directly and is only collected by inference (as in the case of diet). This data is collected solely for the purposes of organizing the transport and travel of the person concerned and will not be used in any other way.

Data relating to your navigation on the site (cookies)

Temporary cookies may be stored on your computer when you browse the agency's website.

WHAT ARE COOKIES?

A cookie is a text file that enables the agency to identify the device in which it is stored for the duration of the cookie's validity or recording period.

During your browsing on the site, the agency may record, in a dedicated space on the hard disk of your device (computer, tablet or smartphone), one or more "cookies" via the Internet browser you are using and depending on the settings you have selected on your browser with regard to cookies.

This information includes

The type of Internet browser you are using;

The type of operating system and device you are using to access the service;

The domain name of your Internet service provider;

The Internet page you came from;

Your country of residence and language;

The pages and options you visit and access on our sites.

YOUR CHOICES CONCERNING COOKIES

When you first visit our site, in order to be able to browse it, you must choose whether to accept all or some of the cookies that may be deposited on your browser, or to refuse them all. By clicking on "Accept all", you expressly consent to the agency depositing cookies on your device.

Cookies do not generate or transmit computer viruses that could infect your device; they are only readable and recognizable by their sender.

The agency informs you that deactivating session or functionality cookies may prevent you from consulting the site. In this respect, the agency cannot be held responsible for any deterioration in the functioning of our services linked to the settings you have chosen.

The period of validity of consent to the deposit of cookies is 13 months. At the end of this period, we will ask for your consent again.

If you would like to know more about cookies and how they are used, please consult the Commission Nationale de l'Informatique et des Libertés file at www.cnil.fr, under the heading "Cookies: tools for controlling them".

COOKIES ON THE SITE

The agency may use the following types of cookies (see banner at bottom of page):

Session management cookies

Audience measurement cookies (statistical cookies)

Cookies required for certain optional functions

Cookies for targeted advertising

Social network cookies, notably generated by their sharing buttons when they collect personal data.

Session management cookies are essential to the proper functioning of the site. Refusing to accept them may cause the site to slow down and/or malfunction.

By analyzing the way in which you use the site, the agency can offer you better navigation in order to respond appropriately to your expectations and also identify any problems you may encounter in order to provide rapid solutions.

The agency may integrate third-party applications into its site, enabling you to share site content with others. This is notably the case for the "Share" or "Like" button on Facebook, Pinterest, Instagram and YouTube. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy.

For what purposes is your data collected?

RESPONDING TO YOUR REQUESTS

TO COMPILE STATISTICS

When you contact the agency via the various communication channels mentioned above, your personal data may be collected for the following purposes:

Providing access to the agency's dedicated website to enable you, in particular, to consult your travel file and/or any information relating to your trip;

Fulfilling requests you have made on the site or through other communication channels (booking with our partners, drawing up your sales contract, monitoring the completion of your trip, following up on any requests you may have concerning your trip, including after your return from your trip, in accordance with the legal statute of limitations, etc.);

Sending you newsletters and any other documentation (brochures in particular) you may have requested;

To answer your questions;

Inform you of new trips or similar services that may be of interest to you;

More generally, compliance with the agency's legal, regulatory, accounting and tax obligations;

Process requests and complaints made by or about you in connection with the trip.

TO COMPILE STATISTICS

In order to improve our services, personal data collected by the agency may also be used for the following purposes:

Statistical calculations concerning site traffic;

Conducting surveys and opinion polls;

to carry out studies and research in order to improve your experience with the agency.

TO SOLICIT YOU FOR MARKETING OPERATIONS.

Your data may also be used for commercial purposes:

Management of all newsletter subscriptions and unsubscriptions at your request;

Communication of information relating to the agency and its partners: news, products and services, commercial prospecting and personalized offers.

How and for how long?

SECURING YOUR DATA

As the party responsible for processing your personal data, L'agence implements all the technical and organizational measures necessary to ensure the protection of your personal data: access control, backups, traceability, security of premises, protection measures, and takes care to limit the amount of data processed in relation to the purposes pursued.

DATA RETENTION PERIOD

We store this information for a period that is proportionate and necessary to the purpose for which we process it, and in any event for as long as is necessary to comply with a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes:

NEWSLETTER: your data will be kept for as long as your subscription is active. You can cancel your subscription at any time by clicking on the unsubscribe link.

OPTION, QUOTATION REQUEST, REGISTRATION AND REALISATION OF TRAVEL SERVICES: the data required to process your request will be kept for the time necessary to draw up a quotation or a contract, then for the duration of your trip in accordance with applicable legislation, and in any case for the time necessary to meet a legal or regulatory obligation.

SALES OFFERS: your data will be kept for as long as you agree to receive our sales offers. You can refuse them at any time by unsubscribing via the link provided.

STATISTICS AND SURVEYS: your data will be kept for as long as is necessary to compile reliable statistics and to process surveys carried out with your consent.

For which recipients?

THE AGENCY AND ITS PARTNERS

We would like to inform you that in order to fulfill the above-mentioned purposes, your data may be stored, processed and transferred to the agency's subsidiaries and/or partners, in particular to the suppliers of the services booked (hoteliers, carriers, etc.) or to technical service providers (IT, hosting, e-mail distribution, online payment service providers, etc.), who may be located outside the European Union.

Our subsidiaries and/or partners undertake to use your personal data only to carry out certain tasks that are essential to the achievement of the above-mentioned purposes, in strict compliance with your personal data protection rights and in accordance with current legislation.

NON-PARTNER THIRD PARTIES

The agency undertakes not to transfer or sell your personal data to non-partner third parties. We do not pass on any personal data to agencies or companies for marketing or commercial purposes.

If the law, an authority (for example the tax authorities or the CNIL) or a judge should oblige the agency to communicate personal data concerning you, the agency undertakes, insofar as possible, to notify you (unless the agency is not authorized to do so, in particular in view of any legal or judicial obligations that may be incumbent upon it).

Finally, we may acquire, merge with or be acquired by another company, or sell all or part of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to our current privacy and cookies policy.

How do links to other sites affect me?

We may occasionally place links on our site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of the agency and have separate privacy policies. When you leave our site, our policies no longer apply.

Therefore, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our site. We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites and applications before using their sites.

What should I do if I have further questions about the agency's privacy and cookies policy?

If you have any questions or doubts about this privacy and cookies policy, you can contact us using the contact form on the site or by e-mail to the agency's address.